Shipping Policy

1. Order Processing Time

• All orders are processed within 1–3 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Processing time does not include shipping time.

If there is any delay due to verification issues, unusual order activity, or stock shortages, you will be notified via email.

2. Shipping Methods & Delivery Timeframes

We offer standard and express shipping depending on the destination and carrier availability.

a. Domestic Shipping (Within the United States)

• Standard Shipping: 3–7 business days

• Express Shipping: 2–4 business days

b. International Shipping

Delivery times vary based on destination, customs procedures, and courier service:

• Standard International Shipping: 7–20 business days

• Express International Shipping: 5–10 business days

Note: Delivery estimates may vary due to weather conditions, logistical delays, or customs processing.

3. Shipping Fees

Shipping costs are calculated at checkout based on:

• Delivery location

• Chosen shipping method

• Package weight and dimensions

Any promotional free shipping offers will be clearly displayed on the website.

4. Order Tracking

Once your order is shipped, you will receive:

• A shipping confirmation email

• A tracking number

• A link to track your shipment in real time

If tracking information is unavailable, please contact our support team.

5. Customs Duties, Taxes & Import Fees (International Orders)

For international shipments:

• The customer is responsible for all customs duties, VAT, import taxes, or clearance fees.

• These charges vary by country and are not included in the product price or shipping cost.

• Customs processing may cause delivery delays beyond our control.

6. Incorrect Shipping Address

Customers are responsible for providing a correct and complete shipping address.
Bright Lines LLC is not responsible for:

• Orders shipped to an incorrect address provided by the customer

• Lost packages due to address mistakes

• Delays caused by address verification failures

If you need to update an address, contact us within 12 hours of placing the order.

7. Lost, Delayed, or Damaged Packages

a. Lost Packages

If your tracking status shows “delivered” but you did not receive the package:

• Check with neighbors or building management

• Verify the delivery address

• Contact the courier service

If the package cannot be located, email us, and we will assist in filing a claim.

b. Delayed Packages

Shipping delays due to weather conditions, customs, or courier disruptions are outside our control.
We will assist in tracking and updating information.

c. Damaged Packages

If your package arrives damaged:

• Take clear photos of the package and product

• Contact us within 48 hours

We will resolve the issue with a replacement or refund, depending on the case.

8. Split Shipments

For orders containing multiple items:

• Some items may ship separately to ensure faster delivery

• You will receive separate tracking numbers if applicable

9. Delivery Confirmation

All shipments may require:

• Delivery scan confirmation

• Signature confirmation for high-value orders

This helps prevent lost packages and ensures successful delivery.

10. Unclaimed or Returned Packages

Packages returned due to:

• Non-payment of customs fees

• Incorrect address

• Failed delivery attempts

• Items unclaimed at pickup points

may incur reshipping fees. Refunds (if applicable) will exclude original shipping charges.

11. Contact Information

For questions regarding your shipment or delivery status, contact us:

Bright Lines LLC
Email: hello@brightlines.com
Website: https://brightlinesbrands.com

We respond within 24–48 hours.

12. Policy Updates

Bright Lines LLC reserves the right to update this Shipping & Delivery Policy at any time. Changes take effect once posted on this page.

Shipping Policy

Shipping FAQs

How long to process?

Orders are processed within 1-3 business days before shipping.

What shipping methods?

We use trusted carriers like USPS, UPS, and FedEx for all shipments.

How long is delivery?

Domestic deliveries typically take 3-7 business days; international times vary by destination and customs processing.

Are tracking details provided?

Yes, tracking numbers are emailed once your order ships.

Who pays customs fees?

Customers are responsible for any import duties or taxes upon delivery.

What if my package is lost?

Contact our support promptly; we will work with carriers to resolve lost or delayed shipments.

Contact Us

For any questions about shipping policies or order issues, reach out anytime.

Phone

+966 592566215

Email

support@brightlines.com